Shipping Policy
Last Updated: August 22, 2026
Welcome to Cassiway. This Shipping Policy explains the terms and conditions relating to order processing, payment, delivery, shipping charges, and receipt of fabric and other products purchased through cassiway.com.
By placing an order with Cassiway, you agree to the terms described in this Shipping Policy.
1. Order Processing
After you place an order, Cassiway will review the order details, including product specifications, quantity, availability, delivery location, and payment requirements.
An order may be subject to confirmation before processing. Cassiway may contact the customer if additional information is required.
Order processing times may vary depending on:
- Product availability
- Fabric type and specifications
- Order quantity
- Color or customization requirements
- Production or sourcing requirements
- Delivery location
- Payment confirmation
2. Payment Terms
To confirm and process an order, Cassiway requires an advance payment of 10% of the total order value before fabric delivery.
The remaining 90% payment amount must be paid according to the payment terms agreed upon between Cassiway and the customer before or at the time of delivery, unless otherwise agreed in writing.
Cassiway reserves the right to delay order processing, dispatch, or delivery if the required advance payment has not been received or confirmed.
For certain products, custom orders, bulk orders, or special sourcing requirements, different payment terms may apply. Any special payment arrangement will be communicated to and agreed upon with the customer before order confirmation.
3. Shipping and Delivery Areas
Cassiway may provide delivery services within Bangladesh and may offer international shipping depending on the product, order quantity, destination, logistics availability, and applicable shipping requirements.
Shipping availability for a particular order will be confirmed during the order processing stage.
For international orders, customers may be responsible for applicable customs duties, import taxes, clearance charges, or other fees imposed by the destination country, unless otherwise agreed in writing.
4. Delivery Time
Estimated delivery times depend on product availability and order requirements.
Delivery times may vary due to:
- Stock availability
- Fabric production schedules
- Sourcing and procurement requirements
- Order quantity
- Custom specifications
- Payment confirmation
- Transportation conditions
- Courier or logistics delays
- Weather conditions or other circumstances beyond our reasonable control
Any delivery date or estimated delivery period provided by Cassiway is an estimate and should not be considered a guaranteed delivery date unless expressly agreed otherwise in writing.
5. Shipping Charges
Shipping, transportation, courier, or logistics charges may vary depending on:
- Delivery location
- Order quantity and weight
- Fabric volume
- Packaging requirements
- Delivery method
- Urgency of delivery
Applicable shipping charges will be communicated to the customer during the quotation, order confirmation, or checkout process, where applicable.
Unless otherwise stated, shipping and transportation charges may be charged separately from the product price.
6. Delivery and Receipt of Goods
Customers are requested to inspect the shipment at the time of delivery.
If there is any visible damage, shortage, incorrect product, or discrepancy, the customer should notify Cassiway as soon as reasonably possible and provide relevant information, photographs, or supporting evidence where applicable.
Acceptance of the shipment may constitute confirmation that the products were received in accordance with the agreed order, except for defects or issues that could not reasonably be identified at the time of delivery.
7. Delays Beyond Our Control
Cassiway will make reasonable efforts to process and deliver orders within the estimated timeframe.
However, we are not responsible for delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Transportation disruptions
- Political or governmental actions
- Customs delays
- Strikes or labor disruptions
- Supply chain interruptions
- Unforeseen production delays
- Technical failures
- Events affecting courier or logistics providers
If a significant delay occurs, Cassiway will make reasonable efforts to inform the customer and discuss the available options.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information.
Cassiway may not be responsible for delays, failed deliveries, additional costs, or losses resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.
9. Partial or Split Deliveries
Depending on product availability, production schedules, sourcing arrangements, or logistics requirements, an order may be delivered in multiple shipments.
Where a partial or split delivery is necessary, Cassiway will make reasonable efforts to communicate the arrangement to the customer.
10. Bulk and Custom Fabric Orders
Certain fabric products may be manufactured, dyed, sourced, processed, or prepared specifically according to customer requirements.
For bulk, customized, made-to-order, or specially sourced fabric, delivery schedules may be longer than standard delivery timelines.
Once production or sourcing has started based on confirmed customer specifications, changes or cancellations may be subject to additional conditions and charges.
11. Ownership and Risk
The transfer of ownership and risk may depend on the agreed payment and delivery terms.
Customers are responsible for ensuring that an authorized person is available to receive the delivery.
For business-to-business or bulk fabric transactions, specific delivery, risk, and ownership terms may be separately agreed between Cassiway and the customer.
12. Changes to This Shipping Policy
Cassiway may update this Shipping Policy from time to time to reflect changes in our business operations, delivery practices, payment procedures, or legal requirements.
The "Last Updated" date at the top of this page will indicate when this policy was most recently revised.
13. Contact Us
If you have questions regarding shipping, delivery, payment requirements, or an existing order, please contact us:
Cassiway
Website: cassiway.com
Email: support@cassiway.com